Question 1

Who can use DEL’s online cabinetry ordering system?

Accepted Answer

DEL Wholesale is available to builders, cabinetmakers, trade professionals and experienced DIY renovators. Whether you are quoting cabinetry regularly or completing your own renovation, the platform provides a straightforward way to design, price and order custom cabinetry online.

Question 2

Do I need an ABN to register?

Accepted Answer

An ABN is required when registering for a DEL Trade account. DIY customers can register without an ABN.

Question 3

Does it cost anything to create an account?

Accepted Answer

No. Registration and access to the online design and ordering platform are free.

Question 4

How do I register?

Accepted Answer

Select either Register for Trade or Register for DIY and complete the registration form. Once your account is activated, you can log in and begin creating your first project.

Question 5

I registered but haven’t received my login details. What should I do?

Accepted Answer

First, check your junk or spam folder. If the email has not arrived, use the password-reset option with the same email address you used to register. Contact the DEL team if you still cannot access your account.

Question 6

What should I do if I forget my password?

Accepted Answer

Select Forgot Password on the login page and enter your registered email address. Follow the instructions sent to your inbox to create a new password.

Question 7

How accurate is the cabinetry?

Accepted Answer

DEL uses CNC machinery to cut and machine cabinetry components accurately and consistently. The finished fit still depends on the accuracy of the measurements and information supplied by the customer.

Question 8

Is hardware included with the cabinetry?

Accepted Answer

Hardware inclusions depend on the cabinet and options selected in the ordering system. Review the item details and order summary carefully to confirm which hinges, drawer runners, fixings and accessories are included.

Question 9

Are cabinets supplied flat-packed or assembled?

Accepted Answer

Flat-packed cabinetry is available. Assembly options may also be offered depending on the project and current service availability. Confirm your preferred supply method when placing the order.

FAQs